FAQ

Frequently asked questions

Quick answers about learning, accounts, privacy, credits, and subscriptions.

What is Englishoo?

Englishoo is an AI-powered English learning SaaS that helps learners practice and improve English with guided exercises, feedback, and personalized learning progress.

Which English skills can I practice?

You can practice grammar, vocabulary, reading, writing, speaking, and listening. The app is designed to help you build practical English skills step by step.

Do you store my AI conversations?

No. When you speak or chat with the AI, your input is processed to generate a response or feedback, but we do not permanently store your AI conversation chat history on our servers.

What data do you store?

We store account information from Google sign-in, your learning preferences, subscription status, credits, and learning progress such as completed practice, level, and settings.

Do I need Google login?

Yes. Englishoo uses Google login so you can securely access your account and keep your progress connected to you.

Can I delete my data?

Yes. You can request account and data deletion by contacting support at smainpcy@gmail.com. We will remove personal account data according to applicable requirements.

Do you offer refunds?

All sales are final. We do not offer refunds after payment, for partial billing periods, unused time, or after cancellation. You can cancel anytime to stop future charges.

Why does AI feedback sometimes make mistakes?

AI feedback is a learning aid and may occasionally be inaccurate or incomplete. Use it for practice and improvement, not as professional, exam, legal, or official language advice.

How do credits and subscriptions work?

Credits are used for AI-powered learning actions such as practice, feedback, or generated content. Subscription plans may include more credits or access to additional features.